Privacy Policy of Lens & Light Studios

This Privacy Policy describes how Lens & Light Studios ("we," "us," or "our") collects, uses, and discloses your personal data when you use our services, visit our online platform, or interact with us. Your privacy is of paramount importance to us, and we are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information in connection with the services we provide, which include Commercial Photography, Portrait Photography, Event Photography, Product Photography, Architectural Photography, Photojournalism, Video Production, Post-Production, Photo Restoration, and Fine Art Prints. The information we collect may include:

• Contact Information: Such as your name, email address, phone number, and postal address (for invoicing, delivery of prints, etc.).
• Project Details: Information related to your photography and video projects, including specifications, creative briefs, preferences, and any personal details you share during consultations or during the shoot (e.g., names of subjects for portraits, event attendees).
• Financial Information: Payment details (though we do not store full payment card numbers on our servers; transactions are processed by secure third-party payment gateways).
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.
• Visual Content: This includes photographs and video footage taken during our sessions. While these are primarily for the contracted service, they may contain identifiable individuals.
• Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and usage patterns. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Our Services: To fulfill contracts for photography and videography services, including scheduling, shooting, post-production, print delivery, and related communications.
• Client Communication: To respond to your inquiries, provide customer support, and send you updates regarding your projects.
• Billing and Payments: To process invoices, payments, and manage financial transactions related to our services.
• Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and range of our offerings.
• Marketing and Promotions: To send you newsletters, promotional materials, and information about new services or special offers, where you have consented to receive such communications.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Website Operation: To ensure the functionality and security of our online platform and to understand user behavior for improvement.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, IT support, cloud hosting, print labs, and delivery services. These providers are obligated to protect your data and only use it for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities, such as a court order or subpoena.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so. For example, if you agree to have your photographs used for our portfolio or marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes the retention of photographic and video content for a reasonable period to allow for client access, re-orders, and our own archival purposes, unless otherwise agreed with you.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Under GDPR, you have the following rights concerning your personal data:

• The Right to Access: To request copies of your personal data.
• The Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): To request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Cookies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lens & Light Studios

14 High Street, Suite 2

City of London, London, EC2V 7AA

United Kingdom